Overview
ISO/IEC 20000-1:2018/Amd 1:2024 is an amendment to the international standard for IT service management systems (SMS). It updates Part 1 - Service management system requirements (third edition, 2018) by introducing climate action considerations into the SMS requirements. The amendment adds explicit direction that an organization must determine whether climate change is a relevant issue and notes that interested parties can have climate-related requirements.
Key Topics and Requirements
- Climate relevance determination (Clause 4.1)
- The organization shall determine whether climate change is a relevant issue for its service management system. This introduces climate considerations into the "context of the organization" analysis for IT service management.
- Interested parties and climate requirements (Clause 4.2)
- A new note clarifies that relevant interested parties can have requirements related to climate change, prompting inclusion of climate‑related stakeholder needs in SMS planning.
- Practical implications for SMS (interpretive, aligned with amendment)
- Integrating climate relevance into the organization’s context analysis and risk/opportunity assessments.
- Considering stakeholder expectations and requirements related to emissions, resilience, or sustainable procurement when defining SMS scope and objectives.
- Updating policies, objectives and planning activities where climate change is determined relevant.
Applications
- Who should use this amendment
- IT service providers, managed service and cloud operators, enterprise IT departments, and organizations certified to ISO/IEC 20000-1.
- IT service managers, compliance officers, auditors, and consultants aligning service management with sustainability and climate action goals.
- Where it’s applied
- Embedding climate considerations into service design, supplier management, continuity and incident planning, and governance of IT services.
- Supporting organizations that aim to align IT service management processes with corporate sustainability and climate strategies.
Related Standards
- ISO/IEC 20000 family (other parts of the IT service management series)
- ISO 14001 (environmental management) and ISO 50001 (energy management) - useful for integrating environmental and energy-related climate actions with IT SMS
- ISO/IEC 27001 (information security) - for combined governance of security, service quality and sustainability risks
This amendment helps organizations make ISO/IEC 20000-1 service management systems more resilient and aligned with climate action, by formally including climate change in the context analysis and stakeholder requirement considerations.
Open preview (PDF)Information technology — Service management — Part 1: Service management system requirements — Amendment 1: Climate action changes