ISO/TS 8000-65:2020 PDF

Data quality — Part 65: Data quality management: Process measurement questionnaire

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Title (English):

ISO/TS 8000-65:2020

Data quality — Part 65: Data quality management: Process measurement questionnaire

Document status:: Active
Format:: Electronic (PDF)
Number of pages:: 33
Publication date:: June 25, 2020
Edition:: ISO TS 8000 edition 1 version 1
ICS:: 25.040.40

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Description (English):

This document specifies a questionnaire to audit the performance of the processes specified by the process reference model in ISO 8000‑61. NOTE 1 This questionnaire is applicable to all types of business process, technology, information system, data and data processing. This questionnaire can be used as part of a continuous improvement process. The following are within the scope of this document: — guiding principles for generating questions from the process outcomes specified by ISO 8000‑61; — one or more questions for each outcome of every process in ISO 8000‑61; — a measurement method based on a simple indicator and measurement scale for each question; — guidance on how to present the results generated by the questionnaire. NOTE 2 The questions and corresponding indicators in this document conform to the requirements of ISO 8000‑63. The following is outside the scope of this document: — defining how the questions relate to models of organizational process maturity. NOTE 3 Such models define an overall scale by which to understand the degree to which an organization is performing effectively and efficiently. EXAMPLE ISO 8000‑62 and ISO 8000‑64 [1]specify how to use maturity models with ISO 8000‑61. [1] Under preparation.

Technical details

Technical committee: ISO/TC 184/SC 4 - Industrial data
SKU: ISO/TS 8000-65:2020

Abstract

Overview

ISO/TS 8000-65:2020 - Data quality - Part 65: Data quality management: Process measurement questionnaire - provides a standardized questionnaire to audit and measure the performance of the data quality management processes defined in ISO 8000‑61. The technical specification is applicable to all types of business processes, technologies, information systems, data and data processing and is intended to support continuous improvement of data quality practices.

Key SEO keywords: ISO/TS 8000-65:2020, data quality, process measurement questionnaire, ISO 8000-61, data quality management, audit, data governance, data quality assessment.

Key Topics

Scope and purpose
- A questionnaire mapped to every outcome of the ISO 8000‑61 process reference model to enable a high-level assessment of implemented data quality processes.
- Applicable across industries and data types (master data, transaction data, product data).
Question generation principles
- Questions are derived from ISO 8000‑61 process outcomes and aligned with the requirements of ISO 8000‑63.
Measurement method
- Simple indicators with a binary measurement scale: Yes / No.
- “Yes” answers require supporting evidence (document number, title, version) to create a reproducible baseline.
Questionnaire coverage
- Addresses higher-level processes: data quality planning, control, assurance, improvement, data-related support, and resource provision.
Reporting and visualization
- Guidance included for weighting, measurement scales, and presenting results to highlight organizational capabilities that need improvement (e.g., data exchange, data exploitation, HR, standardization).
What's out of scope
- The standard does not define how questionnaire results map to organizational maturity models (see ISO 8000‑62 / 8000‑64 for maturity model usage).

Applications

Data governance and quality teams - to audit current data quality processes and gather evidence for compliance.
Quality managers and auditors - to perform repeatable assessments and track improvements over time.
IT, MDM and data operations - to verify implementation of specifications, data transfer and processing controls.
Continuous improvement programs - to identify gaps, prioritize remediation and validate corrective actions.
Useful in supplier assessments, internal audits, pre-implementation reviews and benchmarking of data quality practices.

Related Standards

ISO 8000‑61 - Data quality management: Process reference model (primary reference).
ISO 8000‑63 - Requirements for indicators used in this questionnaire.
ISO 8000‑62 / ISO 8000‑64 - Guidance on using maturity models with ISO 8000‑61 (related for maturity mapping).

ISO/TS 8000‑65:2020 is a practical, evidence-based tool for organizations seeking consistent, auditable measurement of data quality management processes and for embedding data quality into governance and continuous improvement workflows.

Related standards

Standards mentioned in the description

Abstract

Overview

Key SEO keywords: ISO/TS 8000-65:2020, data quality, process measurement questionnaire, ISO 8000-61, data quality management, audit, data governance, data quality assessment.

Key Topics

Scope and purpose
- A questionnaire mapped to every outcome of the ISO 8000‑61 process reference model to enable a high-level assessment of implemented data quality processes.
- Applicable across industries and data types (master data, transaction data, product data).
Question generation principles
- Questions are derived from ISO 8000‑61 process outcomes and aligned with the requirements of ISO 8000‑63.
Measurement method
- Simple indicators with a binary measurement scale: Yes / No.
- “Yes” answers require supporting evidence (document number, title, version) to create a reproducible baseline.
Questionnaire coverage
- Addresses higher-level processes: data quality planning, control, assurance, improvement, data-related support, and resource provision.
Reporting and visualization
- Guidance included for weighting, measurement scales, and presenting results to highlight organizational capabilities that need improvement (e.g., data exchange, data exploitation, HR, standardization).
What's out of scope
- The standard does not define how questionnaire results map to organizational maturity models (see ISO 8000‑62 / 8000‑64 for maturity model usage).

Applications

Data governance and quality teams - to audit current data quality processes and gather evidence for compliance.
Quality managers and auditors - to perform repeatable assessments and track improvements over time.
IT, MDM and data operations - to verify implementation of specifications, data transfer and processing controls.
Continuous improvement programs - to identify gaps, prioritize remediation and validate corrective actions.
Useful in supplier assessments, internal audits, pre-implementation reviews and benchmarking of data quality practices.

Related Standards

ISO 8000‑61 - Data quality management: Process reference model (primary reference).
ISO 8000‑63 - Requirements for indicators used in this questionnaire.
ISO 8000‑62 / ISO 8000‑64 - Guidance on using maturity models with ISO 8000‑61 (related for maturity mapping).

ISO/TS 8000-65:2020 PDF

Technical details

Abstract

Overview

Key Topics

Applications

Related Standards

Related standards

Abstract

Overview

Key Topics

Applications

Related Standards

Related standards

Data quality — Part 61: Data quality management: Process reference model

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