PD ISO/IEC TS 20000-16:2025 PDF

Information technology. Service management - Guidance on sustainability within a service management system based on ISO/IEC 20000-1

First page of standard PD ISO/IEC TS 20000-16:2025

Open preview (PDF)

Title (English):

PD ISO/IEC TS 20000-16:2025

Information technology. Service management - Guidance on sustainability within a service management system based on ISO/IEC 20000-1

Document status:: Active
Format:: Electronic (PDF)
Publication date:: February 28, 2025
ICS:: 03.080.99
Technical committee:: IEC
SKU:: PD ISO/IEC TS 20000-16:2025

Delivery type:

Full version271 €Read online 24h10 €Read online 72h15 €

Document language:

enru

Delivery time:Immediate download

Price:271 €

Abstract

1 Scope

1.1 General This document provides guidance for including sustainability within a service management system (SMS) based on the requirements defined in ISO/IEC 20000‑1. It is aimed at:

— organizations that are intending to implement the requirements of ISO/IEC 20000‑1 and directly address sustainability ;

— organizations that intend to leverage their existing SMS to enable sustainability actions and sustainable delivery;

— consultants, trainers and other experts supporting organizations that utilize ISO/IEC 20000‑1, so that they can be informed on how to include sustainability actions in an SMS.

Sustainability in this context has three interdependent dimensions, which are environmental, social and economic. Annex A expands on the three dimensions with examples of each. The guidance provided in this document aims to help organizations consider and address sustainability objectives as well as challenges related to their services. The complexity and detail surrounding the inclusion of sustainability within an SMS will vary and be dependent on the context of the or...

Related standards

Mentioned in the description and other PD standards

1 Scope

1.1 General This document provides guidance for including sustainability within a service management system (SMS) based on the requirements defined in ISO/IEC 20000‑1. It is aimed at:

— organizations that are intending to implement the requirements of ISO/IEC 20000‑1 and directly address sustainability ;

— organizations that intend to leverage their existing SMS to enable sustainability actions and sustainable delivery;

— consultants, trainers and other experts supporting organizations that utilize ISO/IEC 20000‑1, so that they can be informed on how to include sustainability actions in an SMS.

PD ISO/IEC TS 20000-16:2025 PDF

Abstract

Related standards

Abstract

Related standards

Information technology — Service management — Part 1: Service management system requirements

Information technology. Security techniques. Security assurance framework - Analysis

Programming languages. Guidance to avoiding vulnerabilities in programming languages - Language-independent g…

The application of fire safety engineering principles to fire safety design of buildings - Human factors. Lif…

Essential requirements for terminal equipment intended for connection to the extended total access communicat…

Application of fire safety engineering principles to the design of buildings - Guide to design framework and…

Explosive atmospheres - Equipment protection by special protection 's'

Code of inspection practice - Recommendations relative to evaluation of gear measuring instruments