Overview
EN ISO 17100:2015 (ISO 17100:2015) - Translation services - Requirements for translation services - defines the requirements for the core processes, resources and other aspects needed to deliver a quality translation service. Published by CEN/ISO in 2015 (superseding EN 15038), it provides a framework by which a Translation Service Provider (TSP) can demonstrate conformity of specified translation services to client, industry or legal specifications.
Key topics and requirements
- Scope and applicability: Requirements cover the full translation project lifecycle but explicitly exclude machine translation raw output plus post‑editing and do not apply to interpreting services.
- Resources: Specifies human and technical resources, including minimum professional competences for translators, revisers, reviewers and project managers, and management of technology and tools.
- Pre‑production: Enquiry and feasibility checks, quotations, client–TSP agreements, handling of project information and project preparation (administrative, technical and linguistic specifications).
- Production: Core processes such as translation, check, revision, review, proofreading, final verification and release; plus project management duties.
- Post‑production: Feedback, corrective actions and closing administration.
- Conformity and documentation: Means to demonstrate that TSP processes and resources can deliver translations that meet client and applicable specifications.
- Supporting guidance: Informative annexes on workflow, agreements and project specifications, project reporting, pre‑production tasks, translation technology and value‑added services.
Applications and practical value
- For Translation Service Providers (TSPs): Implement consistent, auditable processes to improve translation quality, manage resources, and demonstrate conformity to clients and stakeholders.
- For clients and procurement teams: Use ISO 17100:2015 as an objective benchmark when selecting vendors or specifying translation requirements in contracts.
- For localization and project managers: Standardizes workflows (enquiry → production → post‑production), clarifies roles (translator, reviser, reviewer, PM) and improves vendor management.
- For quality management: Integrates with broader quality systems to reduce rework, ensure traceability and document compliance with industry codes or legislation.
Related standards and notes
- Supersedes EN 15038:2006 and aligns with ISO terminology guidance (ISO/TC 37).
- Does not cover machine translation + post‑editing or interpreting - use other guidance where applicable.
- Useful alongside organizational quality standards (e.g., ISO 9001) and translation technology best‑practice guides.
Keywords: ISO 17100:2015, EN ISO 17100, translation services, translation standards, translation quality, translation workflow, translator qualifications, translation service provider, TSP.
