ISO 10004:2012 PDF
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Title (English):
ISO 10004:2012
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
- Document status:
- Withdrawn
- Format:
- Electronic (PDF)
- Number of pages:
- 38
- Publication date:
- September 14, 2012
- Edition:
- ISO IS 10004 edition 1 version 1
- ICS:
- 03.120.10
Description (English):
ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
Technical details
- Technical committee
- ISO/TC 176/SC 3 - Supporting technologies
- SKU
- ISO 10004:2012
